Automated Claims Solutions

Automated Claims Solutions

Our automated claims solutions streamline claims processing to improve efficiency, accuracy, and reporting. We help our clients simplify complex business processes, reduce cycle times and cost of service and strengthen user experience.

Enhanced Efficiency

Real time claims processing reduces cycle times
Workflow Automation reduces repetitive tasks and frees up staff
Round the clock availability allows customers to submit and track claims at any time

Improved Accuracy

Digitized data to ensure required information is provided and correct, reducing errors
Structured data for analysis to understand substance of claims and detect inconsistencies
Consistent workflows and data requirements across businesses and regions

Enhanced Customer & User Experience

Intuitive interface for your teams & customers to manage claims and track status
Customers receive real-time notifications, keeping them informed throughout
Improve overall customer satisfaction

Integrate with Other Services

All our services can be used as a stand-alone service or integrated/combined with other services. They have been designed for ease of use and to reduce your spend.

Contact Us See Other Services

Whether the recorded statement is in English or a foreign language, a transcription is one click away. The simplest way to request a transcription (English or foreign) from an audio file is to use the Hosted Recorded Statement solution of ACS. With the Hosted Recorded Statement Solution, the audio file is immediately placed in line for transcription by clicking on the “Request Transcript” button. You can indicate whether the assignment is a rush transcription and can also add a comment relating to the assignment.
Actual contact is far better than attempted contact! Use our After Hours Recorded Statement Service to make contact with parties who are not available during day time hours to take recorded statements and have these audios listed together with those taken through the hosted media service. Our After Hours Recorded Statement Service (English or foreign) provides you with a detailed summary of the accident and an automated diagram for an automobile accident.
By combining our Hosted Recording Service with our Foreign Interpreting Service, you can take advantage of our experienced interpreters who record through the hosted media service. These recordings can be transcribed. Some foreign recorded statements take more than hour. Reduce the spend on interpreting assignments by taking advantage of our low rates, reduced call length, and opportunity cost of increased telephone time for adjusters.

Would you like to learn more about our service? Contact one of our account managers.